At Rivaj Offical, we strive to provide our customers with the highest quality products and exceptional service. If you are not fully satisfied with your purchase, we are here to assist you with returns or exchanges in accordance with our refund policy.

1. Eligibility for Refunds/Exchanges

• Returns: We accept returns on items that are unused, unworn, and in their original packaging within 30 days of delivery.
• Exchanges: If you wish to exchange an item for a different size, color, or product, please contact us within 30 days of receiving your order.
• Non-Refundable Items: Certain items such as sale or clearance items, gift cards, and personalized products are non-refundable and cannot be exchanged unless damaged or defective.

2. How to Request a Refund or Exchange

• To initiate a return or exchange, please reach out to our customer support team at support@rivajoffical.com with the following details:
• Order number
• Item(s) you wish to return or exchange
• Reason for return/exchange
• Proof of purchase (receipt or order confirmation)
• Once we receive your request, our team will guide you through the next steps, including providing the return shipping address and return authorization (if applicable).

3. Condition of Returned Items

• All returned items must be in their original, unused condition, with all tags, labels, and packaging intact. Damaged, worn, or altered items will not be accepted for return or exchange.
• Customers are responsible for shipping costs associated with returning items unless the item is faulty or incorrect.

4. Refund Process

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, the refund will be processed to the original payment method, and you will receive the amount within 7-10 business days, depending on your bank or payment provider.
• Shipping fees are non-refundable. The cost of return shipping is also the customer’s responsibility unless the item was damaged or incorrectly shipped.

5. Damaged or Defective Items

• If you receive a damaged or defective item, please contact us immediately within 7 days of receiving your order.
• We will arrange for a return, exchange, or full refund based on your preference. In such cases, we will cover the return shipping costs.

6. Late or Missing Refunds

• If you haven’t received a refund after the stated processing time, first check with your bank or credit card company, as it may take some time before the refund is officially posted.
• If you still have not received your refund, please contact us at support@rivajoffical.com for assistance.

7. Contact Information

If you have any questions or need assistance with your return or exchange, please don’t hesitate to contact us:

• Email: support@rivajoffical.com
• Phone: [03187538909]